ERP Manager - Techno - Functional ( Microsoft Dynamics)

Job Purpose:

The ERP Manager is responsible for overseeing the management, optimization, and continuous improvement of the organization’s ERP (Enterprise Resource Planning) system. This role includes managing ERP implementation projects, leading a team of ERP specialists, collaborating with department heads to ensure system alignment with business goals, and maintaining high system performance. The ERP Manager works closely with stakeholders to enhance functionality, improve data accuracy, and ensure seamless integration with other business systems.

Key Activities, Responsibilities and Accountabilities

ERP System Management and Optimization:

• Oversee the daily operation and performance of the ERP system, ensuring reliability, availability, and security.
• Collaborate with business units to identify opportunities for system enhancements and process automation.
• Lead continuous improvement initiatives to optimize ERP functionalities, increasing efficiency and data accuracy.

Project Management and Implementation:

• Manage ERP-related projects, including upgrades, integrations, and module implementations, ensuring they are completed on time and within budget.
• Coordinate with internal teams and external vendors to deliver ERP solutions that meet business requirements.
• Develop project plans, set milestones, and ensure effective resource allocation for successful project execution.

Team Leadership and Development:

• Lead and mentor a team of ERP analysts, administrators, and support staff, setting goals and providing regular performance feedback.
• Support professional development and knowledge sharing within the team to maintain high ERP expertise.
• Foster a culture of collaboration, encouraging innovation and problem-solving within the team.

Stakeholder Engagement and Support:

• Act as the main point of contact for ERP-related inquiries, collaborating with department heads to understand their needs and provide solutions.
• Conduct training sessions and workshops to ensure users are knowledgeable about ERP features and processes.
• Provide ongoing support and troubleshooting to ERP users, addressing technical issues and system queries.

Compliance and Security Management:

• Ensure ERP systems comply with data security and regulatory standards, implementing controls to safeguard sensitive information.
• Conduct regular audits and risk assessments to identify vulnerabilities and mitigate potential security risks.
• Work closely with the IT security team to maintain ERP system integrity and align with organizational policies.

Academic Qualifications and Experience:

Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field.

• 8-12 years of experience with ERP systems.
• Strong knowledge of ERP platform Microsoft Dynamics 365)
• Excellent written and verbal communication skills in both Arabic and English.
• Experience in managing ERP systems in a medium to large organization, preferably within a high-demand industry.
• ERP-specific certification (e.g., SAP, Oracle, Microsoft Dynamics) or Project Management certification (e.g., PMP) is preferred.

Competencies:

• Customer Focus
• Action Oriented
• Drives Results
• Collaborates
• Attracts Top Talent
• Values Differences

• Drives Vision & Purpose